FAQ

Frequently asked questions

What types of shoes do you clean?

We clean all types of shoes and materials including leather, suede, canvas etc.

How long does the cleaning process take?

Our standard cleaning service typically takes 5-7 business days. However, this can vary depending on the condition of the shoes and the service chosen. Contact us to find out more!

Do you offer next-day or express cleaning?

Yes, we offer an express option and a next day service for an additional fee. With our next day option, your shoes can be cleaned and ready within 24 hours. Please contact us in advance to ensure availability for this service.

How much do your cleaning services cost?

Our prices vary on the type of shoe and the required delivery service for the shoe. Standard shoe cleaning starts at £30 and £35 for a standard designer shoe clean. You can contact us for a quote.

Do you clean sneakers with custom or delicate materials?

Yes, we have experience handling shoes with custom designs, delicate materials, and limited-edition sneakers. We take special care with all shoes, but please let us know in advance if your shoes have any unique features.

What if my shoes are damaged during cleaning?

We handle all shoes with the utmost care, but in the rare case of damage, we will work with you to resolve the issue.

Frequently asked questions

Do you offer pick-up and delivery services?

Yes, we provide convenient pick-up and delivery options (London based). You can schedule a time that works for you by contacting us directly.

How do I drop off my shoes for cleaning?

You can bring your shoes to our cleaning location, or you can schedule a pick-up. If you're mailing your shoes, please use secure packaging and ensure the parcel is tracked.

Can you remove tough stains, like oil or ink?

We have specialised treatments for tough stains, including oil, ink, and scuffs. While we do our best to restore your shoes to their original condition, some stains may not be completely removable. We'll assess the damage and let you know what results to expect.

Do you clean the inside of the shoes as well?

Yes, our cleaning service includes both the exterior and interior cleaning of shoes.

What payment methods do you accept?

We accept cash, PayPal, bank transfer and stripe payments.

Can I cancel or reschedule my cleaning appointment?

Yes, you can cancel or reschedule your appointment with at least 24 hours' notice. Please contact us directly to make changes to your booking.

Do you offer bulk shoe cleaning services?

Yes, we offer special rates for bulk cleaning services. If you have a large order, please contact us for a custom quote.

Do you offer any guarantees on your services?

We strive for complete customer satisfaction. If you're not happy with the results, please let us know within 48 hours of receiving your cleaned shoes, and we will make it right.